Common Problem

Payment methods

The company accepts credit card and bank account.

How to protect payment security?

This site uses a secure system. The buyer's credit card is sent directly to the bank via SSL code. Our server will not store the buyer's credit card or PayPal account information to ensure shopping safety.

Forgot your password how to do?

You can press the "Forgot your password" at the bottom left of the member login bar. Upon completion, we will send you the password by email.

Delivery range

All home delivery service only in Hong Kong area and provided by YAMATO Logistics, to be charged at HK$45 for delivery services, over $1,000 free shipping (Islands and Long distance areas are subject to additional charges)

Pick up the goods

Pick-up from shipping free of charge, customers can be about the same time 10:00 am - 8:00 pm Kam Kam Road Station B gate delivery,
Closed on Saturdays, Sundays and public holidays

When can I pick up my order?

Order date has been received since the amount of money, depending on the inventory of our stock, now that there is in stock of products, if you can settle the payment before 15:00 (Monday-Friday), the fastest candy on the following day can be delivered to your House, for items is out of stocks and required ordering goods,  generally it take about 3 weeks, for such as urgent use, be sure to add the desired product to the shopping cart, and then contact us to make sure that all the selected items are available from stock before you confirm the order.

Note: Each item will be displayed on the face of "in stock" or "accept reservations"

To serve customers such as additional candy, your staff will help refill candy?

Customers already joined our Candy Corner decoration service: additional candies will be deliver by our staff on Candy Corner Event Day